At AV Cleaning Solution (“we”, “us”, “our”) we take your privacy seriously. This policy explains what personal information we collect when you contact us or use our services, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
AV Cleaning Solution is a cleaning services business based in Reading, Berkshire, United Kingdom. For any privacy questions you can reach us at hello@avcleaningservices.co.uk or 07387 707841.
What we collect
- Name, phone number, email address and home/business address
- Information about the property and service you require
- WhatsApp messages and any photos you choose to send us
- Payment details where applicable (handled by our payment provider)
- Basic technical data when you visit our website (cookies, IP, device type)
How we use your information
- To respond to your enquiry and prepare a quote
- To deliver the cleaning services you book with us
- To take payment and keep accurate financial records
- To contact you about appointments, follow-ups and seasonal reminders (only if you've opted in)
- To meet our legal and tax obligations
Lawful basis
We rely on your consent for marketing communications, on contractual necessity when delivering a service you've booked, and on legitimate interests for record-keeping and improving our service.
Sharing your information
We don't sell your data. We share information only with trusted suppliers needed to run our business — for example, our accountant, our payment processor, or a scheduling tool — and only the minimum necessary.
How long we keep it
Quote enquiries are kept for up to 12 months. Service and financial records are kept for at least 6 years to meet HMRC requirements. After that, your data is securely deleted.
Your rights
You have the right to:
- Ask what data we hold about you and request a copy
- Ask us to correct inaccurate data
- Ask us to delete your data (where we're not legally required to keep it)
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
Cookies
Our website uses only essential cookies needed for the site to function. We don't run advertising trackers. Basic anonymised analytics may be used to understand which pages are most useful to visitors.
Contact us
If you have any questions about this policy or want to exercise any of your rights, please email hello@avcleaningservices.co.uk or call 07387 707841.